TICKET SALES

All tickets are non-refundable.

The holder of a valid ticket is admitted to the exhibition on the condition that the holder agrees, and by use of the ticket does so agree in favour of the producer and the exhibition owner (Lighthouse Immersive Inc.), to the following terms and conditions. Any violation of these terms will entitle Lighthouse Immersive Inc. and its’ subsidiaries to, as applicable, seize or cancel the ticket, withdraw the license granted below, refuse admission and/or expel a ticket-holder, in each case without payment of any refund or other compensation. 

The ticket is a personal, revocable license. Lost, stolen or destroyed tickets will not be honoured. Tickets may not be resold or offered for resale by anyone without the written permission of Lighthouse Immersive Inc. and its’ subsidiaries and may not be resold at a price exceeding their face value at any time. 

The ticket may not be used for advertising, promotion or for any other trade purposes. 

Tickets obtained from any source other than Lighthouse Immersive Inc., Universe, or their authorized agents may be lost, stolen or counterfeit tickets and may not be honoured. 

The license may be withdrawn and admission refused at any time upon refunding the printed purchase price, including in the event of cancellation of the performance or exhibition. 

The ticket-holder must ensure that the holder and any minors or others for whom the holder is responsible conduct themselves appropriately and in a manner which is not determined by Lighthouse Immersive Inc. or its representatives to be objectionable or disturbing to other patrons.

Children cannot enter the exhibition without adult accompaniment. Children are classified as under 16 years of age. Anyone under 16, must be accompanied at all times by an adult 21+ throughout the exhibition. Children under the age of 16, must have a valid ticket for entrance into the exhibition. Children 5 years old and younger – no ticket is required. 

Students must show valid identification upon request at entry to the exhibit. Seniors (65+) may be required to show valid identification upon request at entry to the exhibit. A child aged 6-16, may be required to present identification if the exhibit attendant deems identification necessary. 

PROHIBITED ITEMS

The following items are restricted, may not be brought into the exhibition and may be confiscated by exhibition staff: illegal drugs, weapons of any kind, bottles, cans, or any food or beverage products purchased outside the venue. The ticket-holder consents to a reasonable examination of the holder’s person and belongings to ensure compliance with these terms.

We encourage you to leave your valuables, large bags and other personal belongings at home. For the safety of our visitors and the exhibition, all bags entering or leaving the exhibition, including purses, are subject to inspection. 

Backpacks and duffel bags are not permitted into the exhibition. Patrons entering with such items will be subject to check their bag at bag check for $2

Additional prohibited Items

The following items are not permitted in the exhibition at any time:

  • Backpacks and duffle bags
  • Paints and aerosols
  • Indelible markers
  • Weapons of any type
  • Outside beverages (including alcohol)
  • Food of any type is not permitted in the exhibition. 
  • Any item prohibited under the Criminal Code of Canada
  • Any item deemed by Exhibition Security to be inappropriate

The ticket-holder grants to Lighthouse Immersive Inc. and authorized agents (Starvox Exhibits, Starvox Entertainment, Show One Productions) a fully-paid, perpetual right to all photographs, video or audio recordings of the holder taken or made at the Exhibition and the right to record, use, reproduce, broadcast, sell and distribute any photographs, video or audio recordings for any purpose. 

Your email address, required to complete your online order and used to send you exhibition reminders and electronic receipts, will receive ongoing special offers, priority ticket opportunities and event announcements from Lighthouse Immersive Inc. and its’ subsidiaries Starvox Entertainment, Starvox Exhibits and Show One Productions. You may opt-out at any time by clicking the unsubscribe link from any email received. 

The ticket-holder voluntarily assumes all risk and danger of personal injury and hazards arising from or related in any way to the exhibition, whether occurring prior to, during or after the event and releases Lighthouse Immersive Inc. and its’ subsidiaries from all liability.

ACCESSIBILITY

The venue at 1 Yonge Street will be fully accessible. Please check back regularly for further updates if needed. 

Attendants supporting persons with disabilities receive free admission to the exhibition. Persons with disabilities may request an attendant ticket by emailing ticketing@vangoghexhibit.ca or by visiting the box office on arrival at the exhibition.

Any person with a disability who is accompanied by a support person is allowed to enter the exhibition premises with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on the exhibition premises.

A visitor with a disability may need to use an alternate means of communication to ask for and understand information provided by Immersive Van Gogh. We will identify and offer the most effective and courteous two-way communication with a visitor with a disability.

Service animals are welcome in all public-facing areas of the exhibition. We request guests with non-traditional service animals to contact the exhibition in advance of their visit. Guests bringing a service animal without visible identification may be asked for documentation from a healthcare provider.

TIMED TICKET HOLDERS

Please arrive 5 minutes before your booked time slot, to allow for ticket exchanges at the box office. Customers who have purchased timed tickets need to line up at the pre-purchased lineup. Entry for timed tickets will be permitted up to and until 15 minutes after the ticketed time. Any latecomers will be admitted at the discretion of management, based on capacity.

ANYTIME ADMISSION (OPEN) TICKET HOLDERS

Anytime admission tickets are processed on a first come first serve basis for each time slot. Priority will be given to customers who have purchased general admission tickets online, versus walk up customers. Due to demand and capacity constraints, there may be a longer than normal wait time to enter the exhibition. Please prepare accordingly.