Frequently Asked Questions

COVID-19

Updated: November 20th, 2020.

Due to the emergency order of the Government of Ontario, we will be temporarily closing Immersive van Gogh Walk Through operations effective November 23, 2020. 

The Walk-Thru exhibit will remain open on November 20, 21 & 22 and will re-open on December 21st.

The Drive-In remains open during lockdown. 

Current Walk Thru ticket holders may transfer their tickets to a later date (we run until February 28, 2021). To make arrangements please contact ticketing@vangoghexhibit.ca

We appreciate your continued patronage. Because of your support, we are able to continue to employ 130 arts workers.

Please stay safe.

CLICK HERE to purchase drive-in tickets.

Hours of Operation

Exhibit hours vary from weekday to weekend. All times are subject to change.

Gogh By Car Drive In Preview is OPEN

Please arrive within 20 minutes of your scheduled arrival time. Late arrivals for the last hour of the day will not be permitted entry. Fees may apply if you need to reschedule.

 

December 21st – January 3rd 

  • Monday | 12pm – 8pm (Peak)
  • Tuesday | 12pm – 8pm (Peak)
  • Wednesday | 10am – 9pm (Peak)
  • Thursday | 10am – 9pm (Peak) (7pm close on NYE)
  • Friday | 10am – 10pm (Peak) (closed Christmas Day & NYD)
  • Saturday | 10am – 10pm (Peak)
  • Sunday | 10am – 9pm (Peak)

 

January 4th – February 28th 

  • Monday | CLOSED (except Feb 15, open 11am-7pm-Peak)
  • Tuesday | CLOSED 
  • Wednesday | 11am – 9pm (except Jan 6, open at 2pm) (Off-Peak)
  • Thursday | 2pm – 9pm (Off Peak)
  • Friday | 2pm – 9pm (Peak)
  • Saturday | 11am – 9pm (Peak)
  • Sunday | 11am – 7pm (Peak)

Please aim to arrive at least 15 minutes before your scheduled entry time as late arrivals will not be permitted entry.

NOW OPEN UNTIL JANUARY 10th!


Up to November 30th  

• Monday | CLOSED 

• Tuesday | CLOSED

• Wednesday | 1pm – 9pm

• Thursday | 11am – 9pm

• Friday | 11am – 9pm

• Saturday | 10am – 9pm

• Sunday | 10am – 8pm


December 1st – December 20th

• Monday | CLOSED 

• Tuesday | CLOSED

• Wednesday | CLOSED

• Thursday | 12pm – 8pm

• Friday | 12pm – 8pm

• Saturday | 11am – 9pm

• Sunday | 10am – 6pm


December 21st – January 3rd

• Monday | 12pm – 8pm 

• Tuesday | 12pm – 8pm

• Wednesday | 12pm – 8pm

• Thursday | 11am – 7pm

• Friday | CLOSED Christmas Day & NYE.

• Saturday | 11am – 9pm

• Sunday | 10am – 8pm (6pm close on 3rd Jan)


January 4th – January 10th

• Monday | CLOSED 

• Tuesday | CLOSED

• Wednesday | CLOSED

• Thursday | 12pm – 8pm

• Friday | 1pm – 9pm

• Saturday | 11am – 9pm

• Sunday | 10am – 6pm

I Bought my Tickets but…

If you have Timed Walk-Thru, Flexi-Pass/Anytime or VIP tickets, please complete our Change of Date Request Form. CLICK HERE to open the form in a new tab.

 

Requests must be made at least 48 hours prior to date of attendance for TIMED WALK-THRU and 24 hours prior for FLEXI-PASS/ANYTIME and VIP.

Please note an $8 per ticket fee will apply for change of date requests for TIMED WALK-THRU. Please also be aware that if you would like to move from an Off Peak date to a Peak date, if there is a price difference that will be included on your invoice.

 

For “Gogh by Car” Drive-In change of date or time requests please email ticketing@vangoghexhibit.ca with the subject line “COD DRIVE-IN”. Please note we have limited availability to reschedule Drive-In requests and a change of date of fee of $12 may apply. All requests must be made a minimum of 48 hours before your currently scheduled time.

 

If you have Anytime Tickets (May-Sept):

Anytime Tickets (May-Sept) are now expired. As a courtesy, you can revalidate your expired tickets for a fee of $8 per ticket. CLICK HERE to submit your request to rebook them as Timed Tickets. 

 

Upgrades are available to purchase at the venue on the day or in advance.

Please contact us at ticketing@vangoghexhibit.ca to upgrade your tickets prior to arrival.

Unfortunately, we cannot downgrade tickets and we don’t know why you would want to!

The name on your tickets is for buyer info only and thus there is no change of name required on tickets.

Anyone who has access to the tickets can use them.

Show Info – Walk Thru

The world premiere of the new Immersive Van Gogh Exhibit from the creators of the blockbuster exhibit seen by over 2 million visitors in Paris. Be immersed in 600,000 cubic feet of stunning projection animating the master’s oeuvre and illuminating the mind of the genius. Wander through giant projections that highlight brushstroke, detail, and colour as you have never experienced them.

Visitors will be immersed in Van Gogh’s works from his sunny landscapes and night scenes, to his portraits and still life. The installation includes his work Les Mangeurs de pommes de terre (The Potato Eaters, 1885) to La Nuit étoilée (Starry Night, 1889), Les Tournesols (Sunflowers, 1888), and La Chambre à coucher (The Bedroom, 1889).

The exhibition is custom-designed specifically for the historic space that housed the Toronto Star’s printing presses at 1 Yonge Street, transforming the industrial into the magical. Experience the organic landscapes of Van Gogh’s imagination, and ride the rollercoaster of Van Gogh’s descent into madness.

It is astonishing in scale, breathtakingly imaginative, and a completely new look at the master’s work.

The wearing of a mask is mandatory throughout the exhibit as per City of Toronto By-Law 541-2020.

Immersive Van Gogh is located at

1 Yonge Street
Toronto, ON, M5E 1W7
CANADA

By car: 
The exhibit does not have dedicated onsite parking but there are a number of public parking lots nearby.

The closest lots are across the street on Queens Quay and just North of 1 Yonge on Yonge St (pricing may vary). There is a shoulder outside the front entrance for drop-offs close to ramp access.

By public transit:
The closest subway station to 1 Yonge Street is Union Station (10 min walk) 
The closest streetcar stops to 1 Yonge Street are:

  • Queens Quay East at Yonge St
  • Yonge St At Queens Quay East North Side
  • Queens Quay West at Bay St East Side
  • Queens Quay East at Freeland St

(prices include all taxes and service charges)

ANYTIME TICKETS

  • Basic – $54.99
  • Premium – $59.99
  • V.I.P. Tickets – $99.99

OFF PEAK TICKETS (MON – THU excl holidays 21st Dec – 3rd Jan)

  • Basic (Timed) – $39.99
  • Premium (Timed) – $44.99 
  • V.I.P. Tickets – $99.99

PEAK TICKETS (FRI,SAT & SUN & holidays 21st Dec – 3rd Jan)

  • Basic (Timed) – $49.99
  • Premium (Timed) – $54.99
  • V.I.P. Tickets – $99.99

Basic Ticket (available as Timed or ANYTIME): Allows you entrance into the exhibition.

Premium Ticket (available as Timed or ANYTIME): Along with your entrance into the exhibition and Van Gogh cushion rental to use inside the gallery, you will also receive a limited-edition Van Gogh poster.

V.I.P (available as Timed or ANYTIME): Provides line by-pass privileges, a limited edition poster, VIP souvenir laminate, AND a brand new Van Gogh cushion (to keep instead of rent). VIP tickets also operate similar to ANYTIME, allowing you to rebook your tickets. Please see ANYTIME below for more information.

ANYTIME tickets allow for a larger window to attend (2 hours before or after your scheduled time) and allow you two opportunities to reschedule your tickets without incurring the $8-per-ticket rescheduling fee. PLEASE NOTE THAT ANYTIME TICKETS FROM NOV 4th ONWARDS ARE NOT THE SAME AS ANYTIME TICKETS WHICH WERE SOLD FOR MAY/JUNE/JULY/AUGUST & SEPTEMBER.

We do offer Student/Senior/Child 6+ discounts as well as group discounts for Walk Thru tickets only – please see following FAQs for this information.

There are no refunds or exchanges of tickets for this exhibition. Upgrades can be done in advance or at the onsite box office. Please contact us at ticketing@vangoghexhibit.ca if you would like to upgrade your ticket.

Tickets are available online at www.vangoghexhibit.ca and directly at the box office on the day of the exhibit. Limited inventory is available at the door for each time slot and is sold on a first come first served basis.

Please see approved vendors below

Please make sure you are purchasing your tickets from a trusted source.

Tickets are available through the following ticketing vendors:

  • vangoghexhibit.ca
  • Universe
  • Ticketmaster
  • WagJag
  • Travelzoo
  • Groupon
  • Barter Network

WALK THRU

We offer a 10% discount to Students, Seniors, Children 6 – 16 yrs (Children 5 and under are free) on all Walk-Thru tickets .

10% discount for STUDENTS, SENIORS, and CHILDREN
Use the access key SAVE10 to open discounted ticket options.
(enter this by selecting “have an access key?” under the ticket price options).

Do NOT enter it as a discount code – this will not work.

A child is classed as 16 or under, Senior is classed as 65 or older.

A valid form of ID is required.

Children aged 5 years and under no ticket is required.

Anyone under 16 must be accompanied at all times throughout the exhibit by an adult 21+.

15% discount for GROUPS
Use the access key GROUPS to open discounted ticket options for 12 or more people.

(enter this by selecting “have an access key?” under the ticket price options)

Do NOT enter it as a discount code – this will not work.

For school groups, special groups, private rentals, and larger groups please contact groups@vangoghexhibit.ca


DRIVE IN

I’m afraid there is no Students, Seniors, Children 6 – 16 yrs discount for the Drive IN.

Children 5 and under are free. 

ACCESS2:
Those with ACCESS2 cards can bring a support person or caretaker into the gallery without requiring them to have a ticket. Simply show the card at entry.

Parking:
There is no on-site parking but paid lots are quite close. For those who struggle with mobility, there is a shoulder for drop-offs out front with ramp access to the sidewalk and ramp access to the building is nearby.

Exhibit:
The entrance, lobby and gallery are entirely wheelchair accessible. The only exception is a raised platform in the gallery that offers an overhead perspective and is only accessible by a flight of 17 stairs. This isn’t critical to the overall immersive experience and will not prevent you from making your way through the gallery.

Washrooms:
There are no barriers to the gallery washrooms however the men’s washroom in the gallery does not have an accessible stall (the women’s washroom does). There are accessible stalls in both men’s and women’s exit-hallway washrooms. These can be used without having to exit the exhibit.

Sensory advisory: 
This exhibition contains bright lights that may cause discomfort for people with photosensitive epilepsy. Viewer discretion is advised. Part of the immersive experience is the music which can at times be loud. This may cause discomfort for people with sensitive hearing. Earplugs are available upon request. If you need to leave the gallery, you are welcome to re-enter through the lobby after taking a break.

Mobility aids and Service Animals:
Wheelchairs, walkers, and scooters are all permitted. We have one first-come, first-serve wheelchair on-site for those who need it, and a number of folding chairs that can be brought into the exhibit for folks who have a hard time standing for extended periods of time. Service animals are permitted in the gallery if accompanied by the appropriate credentials.

Masks:
Masks are mandatory for everyone except persons who are reasonably accommodated by not wearing one in accordance with TORONTO BY-LAW 541-2020 and arranged in advance via ticketing@vangoghexhibit.ca.

Arrangements MUST be made with ticketing@vangoghexhibit.ca prior to attending the exhibit!


Please email ticketing@vangoghexhibit.ca if you require additional accommodations not mentioned on this list.

We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection. Strollers are permitted in the exhibition area. Children’s wagons or buggies that are pulled behind the visitor are not permitted in gallery spaces.

Backpacks and duffle bags are not permitted in the exhibit. Patrons entering with such items will be required to check their bags at coat check for $2.75.

Prohibited:

  • Backpacks and duffle bags
  • Paints and aerosols
  • Indelible markers
  • Weapons of any type
  • Outside food and beverages (including alcohol)
  • Food of any type is not permitted in the gallery
  • Any item deemed by exhibit security or venue management to be inappropriate
  • Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted
  • Camping chairs

Permissible:

  • Cameras (still and video)
  • Tripods
  • Strollers
  • Walkers, mobility scooters, and other mobility aids
  • Certified service animals

The exhibition reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please contact us at info@vangoghexhibit.ca for more information.

Show Info – Gogh by Car Drive In

The Gogh-By-Car experience is a drive-in preview of the Walk-Thru gallery. Patrons drive in from the rear side of the building to a secondary gallery designed to accommodate vehicles and are immersed in the same beautifully animated paintings as the Walk Thru gallery. The music that accompanies the show will play over speakers in the gallery but you will have additional control as it is broadcast over the radio station 88.3 AM.

Please be sure to show up 10-15min prior to your entry time as late arrivals will not be permitted entry and there is no guarantee that there will be room for you at a later time.

Masks are still required and patrons must remain in their vehicles.

  • Max Length – 490 cm / 193 inches
  • Max Width – 193 cm / 76 inches
  • Max Height – 220 cm / 87 inches
  • Min Ground Clearance: 17.5cm / 7 inches

Immersive Van Gogh is located at

1 Yonge Street
Toronto, ON, M5E 1W7
CANADA

The entrance to the Gogh-By-Car drive-in gallery is accessible from Freeland St on the East side of the building.

You can access Freeland St from the North via Lakeshore Blvd E or from the South via Queens Quay E.

VEHICLE ticket (required for entry): $99.99
Permits entry for 1 driver + 1 passenger

ADDITIONAL PASSENGER ticket: $39.99
Required for all passengers beyond the first two. You will not be permitted if you do not have a vehicle ticket.

Regardless of the capacity of your vehicle, you are permitted up to 6 passengers total.

Children 5 years and under do not require a ticket but they still count towards your maximum occupancy of 6 passengers.

There are no discounts available for Gogh-By-Car tickets.

If you require a change of date, you can email us at ticketing@vangoghexhibit.ca so long as you provide 48 hours notice. Gogh-By-Car change of date requests are subject to a $12 fee per vehicle and we offer no guarantee your desired new date and time will remain available prior to booking it.

When you purchase Drive-In tickets, you are entitled to claim free walkthrough add-on. You can claim 1 add on for each paid passenger.

Eg. You can claim 2 Walk Thru add-ons for a Vehicle ticket (because they are good for 2 people) and 1 add on for each Additional Passenger ticket. Children 5 and under do not need a ticket and thus are not eligible for an Add On.

Be advised that your Add-Ons will be reflected on your order but you cannot enter the Walk Thru with this alone. It takes about 2-3 days for us to generate a redemption code which we will email to you along with redemption instructions. Depending on how far in advance you book your Drive-In tickets, you can potentially use your Walk-Thru Add-On redemption code to book your Walk-Thru tickets for the same day as your Drive-In. We recommend attending the Drive-In first as it is a preview experience of the Walk Thru.

Walk Thru add-ons are good for a free basic OFF-PEAK ticket. You can use your add-on to order PEAK tickets, and/or  premium, VIP tickets, but you will be required to pay the difference.

To recap:

  • Claim Walk Thru Add-Ons at time of purchase
  • Allow 2-3 days to receive your Walk-Thru redemption code
  • Book your Walk-Thru tickets using your redemption code

Exiting while the show is in progress:
Due to the structural design of the Gogh-By-Car gallery, you will not be able to drive out during an in-progress show. While we do not permit patrons to exit their vehicle to walk around or take pictures, we understand emergencies happen and there will be an attendant on the floor to escort you out of your vehicle and out of the gallery.

Washrooms:
There are no washrooms on the Gogh-By-Car side of the building. We recommend either arriving early to use the washrooms on the Walk Thru side or waiting until after the show is over.

ACCESS2:
Those with ACCESS2 cards can bring a support person or caretaker into the gallery without requiring them to have a ticket. Simply show the card at entry. ACCESS2 cards do not affect the price of a vehicle ticket.

Sensory advisory:
This exhibition contains bright lights that may cause discomfort for people with photosensitive epilepsy. Viewer discretion is advised. Part of the immersive experience is the music which can at times be loud. This may cause discomfort for people with sensitive hearing. If one of your passengers is struggling with overstimulation or other sensory issue and needs to leave, exit your vehicle and an attendant will escort you out of the gallery.