COVID-19

COVID-19 Update


From the Producers of Van Gogh Immersive: 

“Due to COVID-19 the Immersive Van Gogh exhibition has rescheduled its May dates and extended its run in Toronto through September 30th 2020. This will allow guests to come at a time that they are comfortable and allow the exhibit to operate with a lower capacity if required by Toronto Public Health.

Thank you for your support which will allow this extraordinary exhibition to come to Toronto despite the difficult times.

As devoted arts patrons, we are deeply saddened by the impact of the virus on so many cultural institutions and events here in Toronto and around the world; and while we will remain vigilant, we also believe in the resilience of culture in this great city

How Much Physical Space will there be?

Our exhibition space is 10,000 square feet. Currently the social distance recommendation is 2 square meters = 21.5 square feet. To be conservative we are currently setting our capacity far lower than that of the current limitations. We reserve the right to adjust the capacity to comply with whatever Toronto Public Health requirements may be closer to the exhibition dates.

Will Guests Need to Touch Anything in the Exhibition Space

We have adjusted the Exhibition so that guests will not have to touch anything touched by other guests except possibly in the public washrooms where obviously you can immediately wash your hands. You can enter and tour the exhibition without touching things like doors, buttons, etc.

With the City of Toronto closing its events through June 30th how might this Exhibition start sooner?

The events that the City of Toronto have closed are all events either on public spaces (such as parades) or in municipal owned venues such as the Sony Centre. Our event is on private property, so it is not impacted by the City’s decision. Also, our capacity is much smaller than those events and we have the ability to offer much more space per guest (75 square feet per guest). Therefore, it is possible that we could operate when these other larger events cannot. However, we will comply with whatever the rules Toronto Public Health imposes closer to our event dates.

If I want to move my tickets to be a later date will there be enough space for me?

We have extended the exhibit through to November 1st. There will be plenty of options for our ticket-buyers to see this amazing show.

How can I request to change the date of my tickets?

If you have Timed Tickets 
Please complete the attached form and we will complete the change of your tickets as soon as possible. CLICK HERE to open form in new tab.

Change of date requests must be made at least 48hrs prior to date of attendance (24hrs prior for VIP and FLEI-PASS ticket holders and those who’s tickets are an automatically re-scheduled date from May & June).

Please note an $8 per ticket fee will apply for Change of date requests excluding VIP, FLEXI-PASS and those changing from automatically re-scheduled date – these will be done free of charge).


If you have Anytime Tickets 
All May & June Anytime tickets are now valid from July 1st through to August 31st. You do not need to change anything as these tickets will be accepted.
If you wish to change your ANYTIME tickets to September Anytime tickets you can do so by requesting to change your month CLICK HERE. There is no rush to request a change of month, however the deadline to request a change of month is 31st July 2020.

For all other change of date or time requests please email ticketing@vangoghexhibit.ca with the subject line “COD WALK THRU” for  Walk thru ticket holders or “COD DRIVE IN” for Drive In ticket holders. Please note a change of ticket fee may apply. Requests made less than 24 hours to your scheduled ticket date will not be honored.

GENERAL SHOW INFORMATION

What is IMMERSIVE Van Gogh?

The world-premiere of the new Immersive Van Gogh Exhibit from the creators of the blockbuster exhibit seen by over 2 million visitors in Paris. Be immersed in 600,000 cubic feet of stunning projection animating the masters’ oeuvre and illuminating the mind of the genius. Wander through giant projections that highlight brushstroke, detail, and colour as you have never experienced them.

Visitors will be immersed in Van Gogh’s works from his sunny landscapes and night scenes, to his portraits and still life. The installation includes his work the Mangeurs de pommes de terre (The Potato Eaters, 1885) to the Nuit étoilée (Starry Night, 1889), Les Tournesols (Sunflowers, 1888), and La Chambre à coucher (The Bedroom, 1889).

The exhibition is custom-designed specifically to the historic space that housed the Toronto Star’s printing presses at 1 Yonge Street transforming the industrial into the magical. Experience the organic landscapes of Van Gogh’s imagination, and ride the rollercoaster of Van Gogh’s descent into madness.

It is astonishing in scale, breathtakingly imaginative, and a completely new look at the masters’ work.

This exhibition contains bright lights that may cause discomfort for people with photosensitive epilepsy. Viewer discretion is advised.

This exhibition contains loud music which may cause discomfort for people with sensitive hearing. Ear plugs are available upon request.

The exhibit is designed and conceived by Massimiliano Siccardi, with soundtrack by Luca Longobardi, who both pioneered immersive digital art experiences in France with Atelier des Lumières and Lighthouse Immersive.

This exhibition contains bright lights that may cause discomfort for people with photosensitive epilepsy. Viewer discretion is advised. Also, there is a high volume of music in the exhibition that may cause discomfort for people with sound sensitivity. Listener discretion is advised.

When are the Hours of Operation?


Exhibit hours vary from weekday to weekend. All times are subject to change.
If you have anytime tickets, please be sure to revisit these hours of operation during the week you wish to attend so that you know the correct hours.

Last entry is 1 hour prior to closing.
FOR DRIVE IN – LATECOMERS WILL NOT BE ACCEPTED, PLEASE ARRIVE AT LEAST 15 minutes prior to your time
FOR WALK THRU – LATECOMERS WILL BE ADMITTED UP TO 40 MINUTES PRIOR TO CLOSE,

WALK THRU
AUGUST
Monday | 12noon – 10pm (10am open on 3rd – Civic Holiday)
Tuesday | 12noon – 9pm (10pm on 4th & 11th August)
Wednesday | 12noon – 10pm
Thursday | 12noon – 10pm
Friday |10am – 11pm
Saturday | 9am – 11pm
Sunday | 9am – 9pm

SEPTEMBER
Monday | 1pm – 9pm (10am open on 7th – Labour Day)
Tuesday | 1pm – 9pm
Wednesday | 1pm – 9pm
Thursday | 1pm – 9pm
Friday | 10am – 11pm
Saturday | 9am – 11pm
Sunday | 9am – 9pm

OCTOBER (Through to Nov 1st)
Monday | 1pm – 9pm (10am open on 12th – Thanksgiving)
Tuesday | 1pm – 9pm
Wednesday | 1pm – 9pm
Thursday | 1pm – 9pm
Friday | 10am – 11pm
Saturday | 9am – 11pm
Sunday | 9am – 9pm


“GOGH BY CAR” DRIVE IN PREVIEW


August through to September 7th.
Monday | 10am – 10pm
Tuesday | 10am – 10pm
Wednesday | 10am – 10pm
Thursday | 10am – 10pm
Friday | 10am – 11pm
Saturday | 10am – 11pm
Sunday | 10am – 10pm

Where is it located?


IMMERSIVE Van Gogh is located at 1 Yonge Street, Toronto, ON, M5E 1W7 CANADA

This Toronto landmark is renowned for its location at the foot of the longest street in the world “Yonge Street” and for its name – The Toronto Star Building so named because the building provides office space for the largest daily newspaper in Canada. Everyone knows where the Toronto Star’s Head Office is located! 
Getting to 1 Yonge Street is easy. 

By Car: 
There are also public parking lots nearby

By Public Transit:
The closet subway station to 1 Yonge Street is Union Station, 10 min walk  
The closest streetcar stops to 1 Yonge Street are:
Queens Quay East at Yonge St is 26 meters away, 1 min walk.
Yonge St At Queens Quay East North Side is 51 meters away, 1 min walk.
Yonge St At Queens Quay West is 78 meters away, 2 min walk.
Queens Quay East at Freeland St is 117 meters away, 2 min walk

What are the ticket prices?


Tickets cost: (includes all taxes and service charges)

FLEXI-PASS TICKETS
Basic – $49.99
Comfort – $54.99
Premium – $59.99
V.I.P. Tickets – $99.99

WEEKDAY TICKETS (MON – FRI)
Basic (Timed) – $39.99 
Comfort (Timed) – $45.99
Premium (Timed) – $49.99

WEEKEND TICKETS (SAT & SUN)
Basic (Timed) – $44.99 
Comfort (Timed) – $49.99
Premium (Timed) – $54.99


We do offer Student/Senior/Child 6+ discounts for weekend and weekday tickets (excludes FLEXI-PASS) as well as Groups for Walk Thru tickets only- please see other FAQs for this information.

There are no refunds or exchanges of tickets for this exhibition.

Tickets are available online at www.vangoghexhibit.ca and directly at the box office on the day of the exhibit. Limited inventory is available at the door for each time slot and is sold on a first come first serve basis.

Can I bring bags into the exhibit? Are there any prohibited items?

We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the exhibit, including purses, are subject to inspection. Strollers are permitted in the exhibition area. Children’s wagons or buggies that are pulled behind the visitor are not permitted in gallery spaces.

Backpacks and duffel bags are not permitted in the exhibit. Patrons entering with such items will be required to check their bag at bag check for $2.

Prohibited Items
The following items are not permitted in the exhibition at any time:
-Backpacks and duffle bags
-Paints and aerosols
-Indelible markers
-Weapons of any type
-Outside beverages (including alcohol)
-Food of any type is not permitted in the exhibition
-Any item deemed by Exhibit Security to be inappropriate
-Bikes, helmets, skateboards, skate shoes, rollerblades and scooters are not permitted

The exhibition reserves the right to amend the above restrictions without notice.

Is the exhibit accessible and do you have a carer discount?


IMMERSIVE Van Gogh is wheelchair accessible by ramp with the exception of one viewing station.

We are proud to be part of ACCESS 2.

A support person accompanying a visitor with disabilities (who is in possession of a valid ticket)will be allowed to stay with the visitor at all times and will be provided with free admission to IMMERSIVE Van Gogh. No ticket is required for this support person. Simply arrive on the day.

TICKETS AND PURCHASING

What are the ticket prices?


Tickets cost: (includes all taxes and service charges)

FLEXI-PASS TICKETS
Basic – $49.99
Comfort – $54.99
Premium – $59.99
V.I.P. Tickets – $99.99

WEEKDAY TICKETS (MON – FRI)
Basic (Timed) – $39.99 
Comfort (Timed) – $45.99
Premium (Timed) – $49.99

WEEKEND TICKETS (SAT & SUN)
Basic (Timed) – $44.99 
Comfort (Timed) – $49.99
Premium (Timed) – $54.99

DRIVE IN
Vehicle + 2 occupants (1 driver & 1 passenger) – $99.99 
Additional Passengers (if made with purchase)– $39.99
Additional Passengers (if made after purchase)– $44.99

We do offer Student/Senior/Child 6+ discounts for weekend and weekday walk thru tickets (excludes FLEXI-PASS) as well as Groups for Walk Thru tickets only- please see other FAQs for this information.

There are no refunds or exchanges of tickets for this exhibition.

Tickets are available online at www.vangoghexhibit.ca and directly at the box office on the day of the exhibit. Limited inventory is available at the door for each time slot and is sold on a first come first serve basis.

What is the difference between ticket types?


IMMERSIVE Van Gogh offers a variety of ticket types available for sale:

Timed Admission provides you access to the exhibit at a specific hour on a specific day.
Please arrive between 30mins prior to 30mins after the start time of your event.

FLEXI-PASS Timed Admission:
-Allows flexibility to arrive up to 2 hours earlier and 2 hours after your selected time (subject to public opening times of event)
-Allows flexibility to change the date & time of your booking to another date & time of your choosing(subject to availability and must be requested a minimum of 24 hrs prior to your scheduled attendance).
Maximum of 2 changes per order permitted.
To request a change of date go to https://forms.gle/Co4c7ETppYZJx7UT9 (FLEXI-PASS TICKET HOLDERS ONLY)
For full event public hours, please visit www.VanGoghExhibit.ca/hours

Anytime Admission: No longer on sale.
____________________________________________________________________________________________________________

Basic Ticket (Available as Timed or FLEXI PASS Timed): Allows you entrance into the exhibition

Comfort Ticket (Available as Timed or FLEXI PASS Timed): Along with your entrance into the exhibition, you will also receive a Van Gogh cushion rental to sit on during your visit inside the gallery

Premium Ticket (Available as Timed or FLEXI PASS Timed): Along with your entrance into the exhibition and Van Gogh cushion rental to use inside the gallery, you will also receive a limited-edition Van Gogh poster. 

V.I.P Admission: Guarantees you access to the exhibition and the opportunity to skip the line, as well as limited edition poster, VIP souvenir laminate, AND Van Gogh Cushion (to keep) and a complimentary beverage as well as FLEXI PASS.

How can I purchase tickets?


Tickets are available online at www.vangoghexhibit.ca/tickets and directly at the box office on the day of the exhibit. Limited inventory is available at the door for each time slot and is sold on a first come first serve basis.

Email us ticketing@VanGoghExhibit.ca

Is there a student/senior/child 6+ Discount?


We offer a 10% discount to Students/Seniors/Children 6 – 16yrs (Children 5 and under are free) on walk thru TIMED tickets (offer not available on FLEXI PASS).
There is no discount on Drive In tickets though children under 5 are free to the Drive In.

STUDENT/SENIOR (65+)/CHILD 6+ 
Use access key: SAVE10 – to display discounted ticket type.
(enter this by selecting “have an access key?” under the ticket price options)
Do NOT enter it into the discount code box as this will not work.

A VALID FORM OF ID REQUIRED.
A child is classed as 16 or under, Senior is classed as 65 or older.
Children aged 5yrs and under no ticket is required.

ANYONE UNDER 16 MUST BE ACCOMPANIED AT ALL TIMES BY AN ADULT 21+ THROUGHOUT THE EXHIBIT.

There are no refunds or exchanges of tickets for this exhibition.

Tickets are available online at www.vangoghexhibit.ca and directly at the box office on the day of the exhibit. Limited inventory is available at the door for each time slot and is sold on a first come first serve basis.

Do I have to buy a ticket for my child (0-5yrs)?


Children 5 and under are admitted free and do not require a ticket.

Due to the nature of the exhibition, there must be one ticket holder aged 21+ present for every two children attending the exhibition.

Are there Group discounts?


We offer a 15% discount for groups of 12 or more on TIMED TICKET TYPES ONLY (excludes FLEXI PASS)

Use access key: GROUPS – to display discounted ticket type.
(enter this by selecting “have an access key?” under the ticket price options)
Do NOT enter it into the discount code box as this will not work.

For Special groups, private rentals and larger groups, please contact groups@VanGoghExhibit.ca

Are there school group discounts?

We offer official school groups a school rate.
For more information regarding school groups please email groups@VanGoghExhibit.ca

I BOUGHT MY TICKETS BUT….

I booked the wrong date and/or time – can I change my tickets?


Please complete the attached form and we will complete the change of your tickets as soon as possible. 
CLICK HERE to open form in new tab.

Change of date requests must be made at least 48hrs prior to date of attendance (24hrs prior for VIP and FLEI-PASS ticket holders and those who’s tickets are an automatically re-scheduled date from May & June).

Please note an $8 per ticket fee will apply for Change of date requests excluding VIP, FLEXI-PASS and those changing from automatically re-scheduled date – these will be done free of charge)

For DRIVE-IN change of date or time requests please email ticketing@vangoghexhibit.ca with the subject line “COD DRIVE IN”. Please note we have limited availablility to re-schedule Drive In requests and a change of date of fee of $12 may apply. All requests must be made a minimum of 48hours to your current Drive In scheduled time.

If you have Anytime Tickets 
All May & June Anytime tickets are now valid from July 1st through to August 31st. You do not need to change anything as these tickets will be accepted.
If you wish to change your ANYTIME tickets to September Anytime tickets you can do so by requesting to change your month CLICK HERE. There is no rush to request a change of month, however the deadline to request a change of month is 31st July 2020.

I want to upgrade/downgrade my tickets?

Upgrades will be available to purchase at the venue on the day.
Unfortunately we cannot downgrade tickets and we don’t know why you would want to!

How can I change the name on my tickets?

The name on your tickets is for buyer info only and thus there is no change of name required on tickets.